Shipping & Delivery
Last updated 12 August 2026
We deliver anywhere in Nepal. The charge depends on how far your district is from Butwal, and it is always shown before you pay — there are no surprises added afterwards.
Delivery charges
| Zone | Where | Charge |
|---|---|---|
| A | Rupandehi and nearby Lumbini districts — Kapilvastu, Palpa, Arghakhanchi, Nawalpur, Dang, Banke, Bardiya, Gulmi, Pyuthan, Rolpa, Rukum East | Rs 100 |
| B | Bagmati, Gandaki, Karnali and Sudurpashchim provinces — including Kathmandu, Pokhara and Chitwan | Rs 150 |
| C | Koshi and Madhesh provinces — the longest transit | Rs 200 |
The charge is per order, not per item — which is part of why ordering two or three pieces together works out cheaper than ordering them separately.
Dispatch and arrival
- Orders confirmed before 4pm are usually packed the same day; later ones the next working day.
- Zone A — typically 1–2 days after dispatch.
- Zone B — typically 2–4 days.
- Zone C — typically 3–5 days.
These are the courier's usual times, not guarantees. Festival periods, weather and road closures all stretch them, and we will tell you if we know your parcel is going to be late.
When your order is confirmed
- eSewa or Khalti — immediately, as soon as the payment is verified. Nothing to send us.
- Bank transfer — once we have matched your transfer, usually the same working day.
- Cash on Delivery — once we confirm the order. Where a delivery charge is prepaid, we confirm when that payment arrives.
Tracking
You can see your order's status any time on the My Orders page. Once a parcel is with the courier we will send you its tracking reference on WhatsApp.
If delivery fails
Couriers call before they deliver, so please keep the number you gave us reachable. If nobody answers, they normally try again the next day. After two failed attempts the parcel comes back to us and we will contact you to arrange redelivery — a second delivery charge applies where the failure was not our fault.
Damaged or missing parcels
Check your parcel when it arrives. If the packaging is visibly damaged, photograph it before opening and send us the photo the same day. If a parcel is confirmed lost by the courier, we will replace the order or refund it in full — that is our problem to solve, not yours.