Returns, Exchanges & Refunds
Last updated 12 August 2026
Buying clothes you cannot try on is a leap of faith. This policy is written so you know exactly where you stand before you take it.
The short version
- Wrong, damaged or faulty item? Entirely our cost. Replacement or full refund, including delivery both ways.
- Wrong size or changed your mind? Exchange within 3 days of delivery, unused with tags attached. You cover the return delivery.
If we got it wrong
If we send the wrong item, the wrong size, or the piece arrives damaged or faulty, tell us within 3 days of delivery with a photo. We will collect it and send the correct item at our expense, or refund you in full — including what you paid for delivery. You will not be out of pocket for our mistake, and we will not ask you to pay to return something that should never have been sent.
A genuine manufacturing fault that shows up later is still our responsibility. Message us with photos and we will look at it properly.
If you changed your mind or need a different size
We accept exchanges within 3 days of delivery, provided the item is:
- unworn and unwashed, with no smell of perfume, smoke or damp
- still carrying its original tags
- in its original packaging
You arrange and pay for the return delivery. We cover sending the replacement out to you. Exchanges depend on the size or colour being in stock — if it is not, we will offer you an alternative or a refund.
What we cannot take back
- Items that have been worn, washed, altered or damaged after delivery
- Items returned without their tags
- Anything returned more than 3 days after delivery
- Underwear and socks, for hygiene reasons, unless faulty
How refunds are paid
| You paid by | Refunded to |
|---|---|
| eSewa | The same eSewa account |
| Khalti | The same Khalti account |
| Bank transfer | The account the transfer came from |
| Cash on Delivery | eSewa, Khalti or bank transfer, whichever you prefer |
We start the refund within 3 working days of the returned item reaching us and passing inspection. Wallet refunds usually appear within a day or two; bank refunds can take up to 7 working days depending on the bank. We will tell you the moment it is sent.
How to start a return
- Message +977 986-4407104 on WhatsApp within 3 days of delivery, with your order number.
- Send a photo of the item, and of the fault or damage if that is the reason.
- We will confirm and tell you where to send it.
- Post it back with the tags on. Keep your posting receipt until the refund or exchange is done.
Order cancellation
Cancelling before dispatch is always free and always refunded in full. See Terms & Conditions for the detail.