Payment Policy

Four ways to pay. Two of them confirm your order by themselves; two are checked by a human.

Ways to pay

eSewa and Khalti — instant

You are taken to eSewa or Khalti to pay, then brought straight back. Your order confirms itself as soon as the payment is verified with the provider — there is no screenshot to send and nothing to wait for. Khalti also lets you pay by mobile banking, internet banking or card.

We check every payment on our own server against the provider before marking an order paid. A page that merely says "success" is never enough on its own.

Cash on Delivery

Pay the courier in cash when your order arrives. Where a delivery charge applies, we ask for that charge to be prepaid before dispatch — it is what makes COD workable for a small shop, and it comes off nothing else you pay.

Bank transfer

Transfer to our Global IME account and give us the transaction reference. This one is matched by hand, so it takes us a little longer to confirm than eSewa or Khalti — usually the same working day.

Currency and totals

Everything is priced in Nepalese Rupees. The total shown on the checkout page — goods, minus any multi-buy discount, plus delivery — is exactly what you are charged. Your total is recalculated on our server before payment, so it cannot be altered in the browser.

Security

• The whole site runs over HTTPS.
• Card and wallet details are entered on the provider's own page, never on ours.
• We never see or store your password, OTP, MPIN or PIN.
• Our payment credentials live on the server and are never sent to your browser.

Nobody from HiGHKEY will ever ask you for an OTP, a PIN or a password. If someone claiming to be us does, it is a scam — stop and message us on our published number.

If a payment goes wrong

If money leaves your account but your order does not show as paid, do not pay again. Message us with your order number and the transaction reference. Payments sometimes settle a few minutes late, and we can check the transaction directly with the provider. If it turns out you were charged without an order being created, we refund it in full.

Receipts

Every order has a receipt you can view and print from My Orders or from the confirmation page. Ask us if you need a proper tax invoice for a business purchase.

Failed or pending payments

A pending payment is not a failed one. If your payment is still settling, your order stays open and we will confirm it as soon as the provider does. If a payment genuinely fails or you cancel it, nothing is charged and your cart is left as it was so you can try again.